Before you start shopping, you need to register yourself with us and provide information that will allow us to communicate with you regarding your transactions. On registration you will be provided user id & password. This information will be kept private on hello station's secure servers. Registering at www.hellostation.co.in is absolutely easy and comfortable. To register please click on the link 'register' located on the top of the webpage.

Buying on hello station is easy and fun!
Mentioned below are a few basic steps to get you started:
a. Find an item - www.hellostation.co.in is designed to be very user friendly. All products are categorized based on segment. Related items to selected products are shown in the right hand side of the screen. Further product reviews lodged by other users can be viewed to make an informed and best selection. The top link to product categories and sub categories is provided to quickly and easily locate the product you are looking for. Alternatively you can type the key word of the desired product in the search option provided in the top right hand side of the web page. We welcome you to contact us if the product you are looking for is not available on our site or if you require more information about a featured product.

b. Learn about the item you found - Before you buy, take the time to know as much as possible about the item to make an informed decision, pay attention to the price, description, image, warranty terms, shipping details, etc

c. Add to cart - To order a product you have to click on "add to cart" button. You will be taken to your shopping cart page. To buy some more product click on "continue shopping". You can edit the quantity or remove a product from the shopping cart by entering the revised quantity or checking the "remove" box. Please click on "update" button to view your revised shopping cart and then press the key "checkout".

d. Shipping address - You need to specify the address where you want the product to be shipped. Your shipping address will be pre-populated from your registration address, which can be edited. If you want to send the item at a different address, you can enter the same. All your shipping addresses are stored in your account with us. So next time when you want to ship another product to the same addressee you just need to select from the list of addresses.

e. Make payment Once you have specified the shipping address, you will be taken through the secured payment gateway and will be asked to provide your credit card information.
Once you have specified the shipping address, you will be taken through the secured payment gateway and will be asked to provide your credit card information.

For questions / suggestions related to shopping you can get in touch with our customer support team by clicking on contact us link and we will be able to assist you. Our customer support team will make best possible effort to reply to your questions within 48 hours. We welcome you to write your reviews / experience of products listed on our site. Your information will help our other clients in their decision while choosing a product for them.

You will be informed about your order status at every stage through an email. However, you can check the status of your orders by logging into the "My Account" section and clicking on the particular order. If you are still not satisfied with the status, please contact customer support

We take utmost care to ensure that the items delivered to you are in a perfect condition. However, there is a remote possibility of the item being damaged during transit. In such cases you should inform customer support by email or fax within 24 hours of receipt of the product. After investigation and at the sole discretion of customer support department of hello station, we may offer replacement of your order.

You cannot change the details once the order is placed. Please contact customer support in case of any queries.

Hello station.com reserves all rights for order cancellation. In case you want to cancel the order you need to give the reference of your order number to customer support. However, if you have requested for order cancellation, charges applicable will be flat 10% of the product price.

We make best possible effort to ensure that the products are delivered in time. However, there can be instances of delay due to unavoidable circumstances. We regret the inconvenience caused.

We will make best possible effort to ensure that the correct order is sent to your shipping address. However if there is a mismatch in the order received at your end, we will arrange for the incorrect item to be picked up from your end and re-dispatch the same without any additional cost. Please contact customer support incase of wrong order received.

We currently accept online payment using master & visa cards only

Shipping & handling charges is free for all purchases of Rs 1500 & above. Rs 100 per order will be charged for purchases less than Rs 1500

The estimated delivery time unless and otherwise specified in the product information is seven working days from the date of order.

Yes, you can send the order to an address different than the registration address. We can also arrange to gift pack your orders. Shipping details & special packaging particulars have to be provided when placing orders.

Goods once shipped cannot be returned.

If you don't remember your password, use the forgot password link on the login page. All you need to do is specify your email address and submit. Our customer support team will send the password to your email address.

If you want to change your shopping password, you need to click on the change password link in my account. All you need to do is update the new password that requires to be changed and confirm the same. Once the password is changed a confirmation email will be sent on your email address specified at the time of registration.

You have an option to edit your personal details in 'My Account' section.

Your user ID on hello station.com is your email address given at the time of registration. If you have forgotten the email address then you will need to register again with www.hellostation.co.in